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PCVS Frequently Asked Questions  

1. What types of services does PCVS offer?
     PCVS provides the verification of credentials of health professionals. In addition, PCVS may provide the processing and handling of appointment and reappointment applications.


2. How does the process work?
     The organization requesting the credentialing verification services agrees to a contract with PCVS specifying what elements are to be verified and what sources are acceptable to use. PCVS receives the credentialing application, performs the requested verifications according to the contract, and returns the verifications to the client.


3. What is the normal turnaround time?
     30-55 business days depending on what verification are required and what turnaround time has been agreed upon.


4. Is expedited verification possible?
     Yes, generally there is an additional cost for this service.


5. Does the client have to order a complete credentialing packet or can they designate which elements they would like verified?
     PCVS will accommodate any type of credentialing service requested. It is not necessary to order a complete credentialing packet.

6. How are the services billed?
     PCVS will mail the client a monthly invoice for all services rendered.


7. Is PCVS accredited?
     Yes, PCVS is accredited by both the American Accreditation HealthCare Commission (URAC) and the National Committee for Quality Assurance (NCQA).


8. What about the Joint Commission on Accreditation of Healthcare Organizations (JCAHO)?
     JCAHO does not have an accreditation specifically for credentialing verification organizations. However, PCVS has many clients who are accredited by JCAHO and is able to meet their standards.


9. How long has PCVS been providing credentialing services?
    PCVS was formed in 1992 and began providing credentialing verification services in 1994.


10. Can the client designate PCVS as an "authorized agent" for National Practitioner Data Bank (NPDB)?
     Yes. This designation is taken care of on-line and can be set up in a matter of a few days.


11. When the credentialing process is completed for an application, how is the information transmitted to the client?
     A packet is put together for the client with copies of all verifications performed by PCVS.  A Profile Report is attached to the verifications showing all information PCVS has in their database for the particular health professional.